If the screen appears frozen and the mouse input is not detected, try pressing the Windows button on the keyboard, and then exit both GSPro and QED Ignite applications. After waiting for 5-10 seconds for apps to close, reopen them, starting with QED Ignite followed by GSPro.
Please see this video to reset the system and launch all apps instead:
If the computer itself is frozen then please call our tech support line.
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